Covered all the basics

A 2-1-1 Information and Referral Specialist received a call from a desperate individual residing in Willoughby Hills. He is disabled and had been in the hospital recently. His son is filing for disability and his wife just got out of the hospital. Her work hours were cut to eight hours a week and it was very questionable if she could return to work. The 2-1-1 staff let the caller know that her medical condition qualified them for a medical certificate to stop disconnection on their utilities. They were also referred to HEAP and Salvation Army for additional utility assistance. The family has food stamps, but does not manage them and often runs out early. The family was referred to several food banks and one kindly delivered food to the family due to their ailing health. The caller was very appreciative for the help from 2-1-1 Lake County. If they had not called and been connected to receive assistance, they would be in an apartment without utilities or food.

Translating savings

A female called 2-1-1 and needed to use the interpreter services offered through 2-1-1 Lake County. They had just gotten into Lake County recently when her son, age 28, became ill. He had to have emergency surgery at the Cleveland Clinic and was diagnosed with thyroid cancer. During the surgery, 39 nodes were removed. They owed $150,000 in past doctor bills to the Cleveland Clinic. Her son was scheduled to continue chemotherapy treatment, but does not want to continue treatment because of the amount of money they owe. The 2-1-1 Information and Referral Specialist asked if the Cleveland Clinic had advised them to apply for patient financial assistance. The caller was unaware of such program. The 2-1-1 Information and Referral Specialist advised the caller to have someone contact the Cleveland Clinic on their behalf who could translate for them to apply for financial assistance. The 2-1-1 Information and Referral Specialist referred the caller to Catholic Charities who often assists with translation. The staff encouraged caller to contact them immediately so her son’s treatment could continue. The caller was thankful to 2-1-1 Lake County for assistance. She stated it has been difficult to learn about a new community and felt hopeful.