211 Frequently Asked Questions

Every hour of every day, hundreds of people need essential human services. They may be looking for training, employment, food pantries, housing, heat and cooling assistance, transportation, help for an aging parent, addiction, and mental health help. 211 allows people to give help and to get help.

What is 211?
211 is an easy to remember telephone number that connects people with important community services and volunteer opportunities. In 2013, 211 services in the United States answered more than 15.6 million calls.

Will 211 work from my cell/mobile phone?
Yes. However, you may reach a different county’s 211 depending on where you are geographically located when you make the call. If you reach another county’s 211, simply ask to be transferred to Lake County 211 and they will do so. You can also call Lake County directly from your cell phone by calling 440-639-4420.

Can I call 211 from a phone where I work?
Usually. Some companies block 3-digit calls from business phones because of fees that can be associated with those calls. If that’s the case at your company, we hope you’ll ask that 211 be “unblocked.” Your employer will not incur any fees for 211 calls made by employees. You can also call our regular phone number, 440-639-4420.

What about emergencies?
211 is not an emergency line. Please call 911 if you’re facing a situation that requires help from police, fire, or medical resources.

What if I just need the phone number for a residence or business?
411 is still your best bet for directory assistance.

When can I call 211?
211 is available to you 24 hours a day, 365 days a year. Call anytime you need help.

If I call 211, what can I expect?
Your call will be answered by a trained information and referral specialist.
That person will tap into 211’s extensive database of area services, programs, and resources as he or she guides you toward appropriate answers.